“Terry Cole is a hometown fellow – I believe he grew up around here. He’s very intelligent and knows what he’s doing.” – Linda Alexander, Office Manager at Terry J. Leonard, Attorney.

For over a decade, the law firm Terry J. Leonard, Attorney has relied on Cole Informatics to support its computer and telephone systems. “We’re a very busy firm. There’s four of us working for one man, and that’s how busy we are,” said Office Manager Linda Alexander. “So it took us a while to get around to doing what the folks at Cole recommended.

After 10 years, the first “real” phone system was replaced only months ago. The peer-to-peer computer systems were recently replaced with new ones. Of course Linda called Cole; there was no reason to go anywhere else.

Terry knew what our system was, and had been telling us for a few years that we needed to upgrade,” Linda said. “We didn’t want to bring anyone else in, because they didn’t know what we needed or wanted.

Cole has been providing what’s known as “reactive, break-fix” service and support to the law firm. That means when something related to telephones or computers is not working, the legal staff call Cole to get it working.

“They figure out what’s wrong. That’s the whole difference,” said Linda. “That’s why I really depend on Terry's team, because they know what they're doing.”

Cole isn’t a one-man operation. With a 24/7 help desk and complete NOC services monitoring around the clock, Cole provides customized technology service to West and Middle TN – including Camden, McKenzie, Waverly, Jackson, Dickson, Huntingdon, and Paris, all of which requires an expert team.

Not just him; the whole team are the best,” she said. “He and his crew – he wouldn’t hire anyone in his crew if they weren’t up to his standards. They’re all extremely friendly and helpful. We’re from the South, and that makes a difference. They’ve got the southern personality.”

Servicing the technology that greatly increases the productivity of a very busy legal practice is an important responsibility. Does calling a technician every time something goes wrong get expensive?

He doesn’t nickel-and-dime us,” Linda said. “We’re getting a good return on our investment.” While fewer than a dozen computers and telephones is critical to the law office workers, some IT service firms might say it doesn’t sound like much to maintain.

I know he deals with a lot of big companies, and I know we’re small time for him, yet he still treats us as a client,” said Linda. “If you need help, he’s definitely worth giving a call.”

Specializing in removing the hi-tech barriers for your staff and helping them operate efficiently, Cole Informatics is the premier IT services company in West Tennessee. Call 731.249.5700 or send us an email: info@coleinformatics.com.

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What Our Clients Say

I appreciate how much they can do remotely. Their office is 60 miles away from me, so when I have a problem and an office full of patients, I can call or email him and tell him I need the problem addressed immediately. His team gets on remotely, and 95% of the time, they fix it remotely!

Gail Morris Office Administrator
Harrison Eye Clinic

Before working with Terry, my business’s computer system had been a complete disaster. If it weren’t for him, I would have had to shut down my practice. Terry frequently does more than he’s asked for businesses, including working all hours when a problem arises. He has even tried to learn my software to help me out. I went through 3 different support people and none of them could help like Terry has helped me. Terry is trustworthy and reliable. I would highly recommend Terry and Cole Informatics to anyone facing challenges with their business IT.”

Christie Patterson-King Nurse Practitioner & Owner

Terry has an innate sense of integrity that governs everything he does, from his personal life to his professional career. Terry’s passion for delivering the right solution engenders a loyalty among his clients that is rarely seen these days. I was impressed with the ease of which Terry is able to talk technology to people from all walks of life, from those with no computer skills to the techno-geeks. He is a natural leader, and people respond very well to his engaging personality and quiet confidence.

Brian Holly Assistant VP of IT, Middle Tennessee State University (MTSU)

It’s just something I feel very strongly about. They have the knowledge and expertise to handle anything within our organization, and of course, as our program develops, the systems develop more and more. I’d recommend Cole Informatics to anyone!

Linda Dycus Executive Director
James Developmental Center

Terry Cole operates his business honestly, and we trust him and his team. I can’t say enough good things about them!

Alicia Scott Accounting and Payrolls Administrator
Reeves Bros. Trucking

Cole Informatics designed the network based on our operational requirements, ordered the equipment and licensing for us and delivered exactly what we needed. They provided our remote offices with access to the main server, which we had before, but not in the capacity they were able to provide. As far as designing the network and meeting our needs, they came through on that!

Tom Noland Procurement Officer
Biloxi Housing Authority

The Cole Informatics team is simply outstanding. They’re friendly, provide excellent service, and they know the ins and outs of our IT infrastructure. We highly recommend Cole Informatics to any business. They work efficiently and are a cost-effective IT support team. They never ‘nickel and dime’ us.

David Paschall Head Administrator
Camden Animal Clinic.

The Cole Informatics team is always very prompt responding to our inquiries. We have an excellent rapport with them, their response times are excellent, and if we have an immediate need they’re on our doorstep right away. I would recommend Cole Informatics to any company. The depth of their collective IT knowledge is truly impressive.

Allison Jones Office Manager
Benefits First

If I have to call them with an issue, they treat it seriously and respond quickly. We definitely are getting a good return on our investment with Cole. I can’t praise them enough.

Jimmy Montgomery Owner and Operations Director
CCC Medical Equipment