When a growing over-the-road (long haul) trucking company needed to fuel and improve the information management processes for their business by implementing complex software solutions, installing server-based processes had to come first and they turned to Cole Informatics to get ‘r done. Servers, domains, workstations and all the tech plumbing that comes with it are the keys to ensuring staff has the tech resources they need to serve customers around the country.
For more than 20 years, Lexington, Tennessee-based Reeves Bros. Trucking has been hauling and delivering expedited freight almost anywhere in the United States. The trucking business is a highly competitive one, especially for small businesses like Reeves Bros. Trucking and their 150 employees who depend on seamless, reliable technology services to keep moving forward.
Since 2002, the team at Reeves Bros. Trucking has counted on Cole Informatics to keep their IT systems and infrastructure ready to roll, no matter what roadblocks unexpectedly pop up.
“We had two computers in the office back in 2001, and they were used primarily for billing, accounting, and payroll,” explained Alicia Scott, Accounting and Payrolls Administrator, Reeves Bros. Trucking. “About a year later, the software company we relied on announced it was going out of business. I was subsequently introduced to Terry Cole and he set up a real network for us with new computers and software.”
She continued, “Since then, we’ve grown in size and even moved to a new, larger office. Cole Informatics ensured our computer systems could accommodate the growth of our company.”
The situation: Originally, Reeves Bros. Trucking needed their workstations networked. Over time, the company required various upgrades including new server and desktop operating systems, remote work options, dedicated and encrypted email systems, internet usage monitoring and control, and business continuity systems to ensure it always works, all the time.
Alicia said the Cole Informatics team regularly goes above and beyond the call of duty – keeping Reeves Bros. Trucking’s technology infrastructure running smoothly and ready to meet future challenges head on.
“A lot of our customers place their orders via the Internet, our truck tracking system is online, and if for some reason the network is slow or not working properly, we call on them day or night and they respond quickly,” she said. “They understand the importance of the Internet and technology to our business. Whatever we need, Terry Cole and his team do whatever is required to make sure our business does not stop.”
The solution: Cole Informatics provides the right solutions to help them solve challenges while meeting goals and objectives – without stress or hassle.
To this day, Cole Informatics continues to provide their PartnerProtect™ managed IT (monitoring and proactive maintenance), PartnerWorks™ email security and encryption, PartnerWatch™ Internet content management, PartnerSAFE™ Backup and Business Continuity Services as well as reactive, emergency services as required. Cole also provides support and maintenance of their ESI phone system.
“The Cole Informatics team are very personable; they’re terrific people. I can’t imagine switching to another company that could possibly give us the personal, instantaneous service that they do,” Alicia said. “Terry Cole operates his business honestly, and we trust him and his team. I can’t say enough good things about them!”
Are you in need of a trustworthy technology partner to fuel your business? Cole Informatics is the leading West Tennessee IT and Business Telephone services company. Tell us how we can help you. Call us now at 731.249.5700 or email us directly at info@coleinformatics.com.
