James Developmental Center, Inc. is a contracted agency with the Tennessee Department of Intellectual and Developmental Disabilities. They serve adults with mental and physical disabilities through a number of entities within their corporation. When James Developmental Center was operating on a strict budget and needed help to better leverage information technology, they reached out to Cole Informatics.

Linda Dycus, Executive Director of James Developmental Center, explained, “Cole Informatics has helped us since the beginning. We’re a very small agency and we’re very computer illiterate for the most part. We were kind of winging it on our own with what little we knew.”

She continued, “Unfortunately, we had some major problems occur so we got Terry’s name from an individual who was doing computer work in Camden, TN. He told me I need to get in touch with them because they do more with business management of computers than the gentleman I was dealing with.”

Cole Informatics: Taking Care of Day-to-Day IT Management to Make IT Worry-Free for James Developmental Center!  

After James Developmental Center received grant money for technology expenses, they were able to hand over responsibility for day-to-day support and network management. Linda explained, “We got a grant through one of our funding sources, Tennessee Early Intervention, and I called Cole Informatics shortly after.”

Now they’re able to rest assured knowing their IT is well managed and completely worry-free. Linda offered some valuable insight, “At the time, we had about 5 standalone computers and we didn’t have a server system. We called them and said the sky is the limit, start us from scratch. From that point, they’ve maintained our systems and when we have problems, we call them.”

She continued, “They see everything that’s going on in our systems at all times. A few times, they’ve caught some major viruses. One of them took us out for a while, one of the “crypto” viruses. They managed to get us back up with a minimal amount of problems. When things happen, I just turn it over to them and they take care of it.”

James Developmental Center takes advantage of the following services at a flat-rate monthly fee that’s easy to predict:

  • PartnerSAFE (backup services)
  • PartnerPROTECT (technology management)
  • PartnerWORKS (email security services)
  • PartnerWATCH (Internet management services)
  • PartnerTALK (telephone services)

Linda wouldn’t hesitate to recommend Cole Informatics, “It’s just something I feel very strongly about. They have the knowledge and expertise to handle anything within our organization, and of course, as our program develops, the systems develop more and more. I’d recommend Cole Informatics to anyone!”

Need an IT services company to take care of all your technology needs? Call Cole Informatics at 731.249.5700 or send us an email: info@coleinformatics.com. We specialize in helping organizations better leverage technology to stay on track with their goals and mission.

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What Our Clients Say

I appreciate how much they can do remotely. Their office is 60 miles away from me, so when I have a problem and an office full of patients, I can call or email him and tell him I need the problem addressed immediately. His team gets on remotely, and 95% of the time, they fix it remotely!

Gail Morris Office Administrator
Harrison Eye Clinic

Before working with Terry, my business’s computer system had been a complete disaster. If it weren’t for him, I would have had to shut down my practice. Terry frequently does more than he’s asked for businesses, including working all hours when a problem arises. He has even tried to learn my software to help me out. I went through 3 different support people and none of them could help like Terry has helped me. Terry is trustworthy and reliable. I would highly recommend Terry and Cole Informatics to anyone facing challenges with their business IT.”

Christie Patterson-King Nurse Practitioner & Owner

Terry has an innate sense of integrity that governs everything he does, from his personal life to his professional career. Terry’s passion for delivering the right solution engenders a loyalty among his clients that is rarely seen these days. I was impressed with the ease of which Terry is able to talk technology to people from all walks of life, from those with no computer skills to the techno-geeks. He is a natural leader, and people respond very well to his engaging personality and quiet confidence.

Brian Holly Assistant VP of IT, Middle Tennessee State University (MTSU)

It’s just something I feel very strongly about. They have the knowledge and expertise to handle anything within our organization, and of course, as our program develops, the systems develop more and more. I’d recommend Cole Informatics to anyone!

Linda Dycus Executive Director
James Developmental Center

Terry Cole operates his business honestly, and we trust him and his team. I can’t say enough good things about them!

Alicia Scott Accounting and Payrolls Administrator
Reeves Bros. Trucking

Cole Informatics designed the network based on our operational requirements, ordered the equipment and licensing for us and delivered exactly what we needed. They provided our remote offices with access to the main server, which we had before, but not in the capacity they were able to provide. As far as designing the network and meeting our needs, they came through on that!

Tom Noland Procurement Officer
Biloxi Housing Authority

The Cole Informatics team is simply outstanding. They’re friendly, provide excellent service, and they know the ins and outs of our IT infrastructure. We highly recommend Cole Informatics to any business. They work efficiently and are a cost-effective IT support team. They never ‘nickel and dime’ us.

David Paschall Head Administrator
Camden Animal Clinic.

The Cole Informatics team is always very prompt responding to our inquiries. We have an excellent rapport with them, their response times are excellent, and if we have an immediate need they’re on our doorstep right away. I would recommend Cole Informatics to any company. The depth of their collective IT knowledge is truly impressive.

Allison Jones Office Manager
Benefits First

If I have to call them with an issue, they treat it seriously and respond quickly. We definitely are getting a good return on our investment with Cole. I can’t praise them enough.

Jimmy Montgomery Owner and Operations Director
CCC Medical Equipment