Harrison Eye Clinic, an optometry clinic located in Paris, TN, has been working with Terry Cole, Owner and Founder of Cole Informatics, for many years – even before the company was founded. Since 2002, Harrison Eye Clinic has trusted Terry and eventually the team at Cole Informatics to keep their business technology well managed and working properly.

As a busy optometry clinic, Harrison Eye Clinic can’t afford for their systems to be down, because when their systems go down, they’re unable to serve their patients, which means they’re losing billable time.

The situation: an optometry clinic in need of great IT services and responsive support to keep them up and running – serving their patients.

In 2002, Harrison Eye Clinic was looking for great IT services and responsive support to help them keep their IT reliable and functioning at peak performance. That’s when they became Cole Informatics’ very first client. Gail Morris, Office Administrator, explained:

I went to Terry when he was working out of his home years ago! He’s very knowledgeable, he knows what he’s doing, and what’s made me stay with him as long as I have, besides him being dependable, is that he talks to me so I know what he’s talking about!”

She continued, “He doesn’t talk over my head when it comes to computers, he explains everything really well. I’m not very computer literate so I have to have it explained in simple terms and he’s great at that!”

The solution: solving application development issues, implementing a line-of-business application, and much more.

Cole Informatics has been there to solve various issues and help them complete a multitude of projects over time, including:

  • Implementing their first server domain based network and enabling work-from home capabilities when dial-up Internet was still common.
  • Developing an application to convert data being held hostage by an unscrupulous application vendor.
  • Implementing a new line-of-business application from the converted data, MaximEyes, then replacing it with another years, Crystal Practice Management, years later.
  • Providing responsive support whenever technology problems, questions, or concerns arise.

Gail offered some insight, “I appreciate how much they can do remotely. Their office is 60 miles away from me, so when I have a problem and an office full of patients, I can call or email him and tell him I need the problem addressed immediately. His team gets on remotely, and 95% of the time, they fix it remotely!”

She continued, “He also backs up everything off-premise and has a backup server here in case our main server fails. I don’t have to worry about my files here or being able to continue doing business, if something happens to my building, he has all of that backed up! Plus they’re very responsive, and if they can’t do something right away, they email me right back and say it’ll be a few minutes. They always keep me informed!”

Cole Informatics is the top IT services company in West and Middle Tennessee – helping organizations make the most of their technology budgets. Call 731.249.5700 or email us: info@coleinformatics.com.

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What Our Clients Say

I appreciate how much they can do remotely. Their office is 60 miles away from me, so when I have a problem and an office full of patients, I can call or email him and tell him I need the problem addressed immediately. His team gets on remotely, and 95% of the time, they fix it remotely!

Gail Morris Office Administrator
Harrison Eye Clinic

Before working with Terry, my business’s computer system had been a complete disaster. If it weren’t for him, I would have had to shut down my practice. Terry frequently does more than he’s asked for businesses, including working all hours when a problem arises. He has even tried to learn my software to help me out. I went through 3 different support people and none of them could help like Terry has helped me. Terry is trustworthy and reliable. I would highly recommend Terry and Cole Informatics to anyone facing challenges with their business IT.”

Christie Patterson-King Nurse Practitioner & Owner

Terry has an innate sense of integrity that governs everything he does, from his personal life to his professional career. Terry’s passion for delivering the right solution engenders a loyalty among his clients that is rarely seen these days. I was impressed with the ease of which Terry is able to talk technology to people from all walks of life, from those with no computer skills to the techno-geeks. He is a natural leader, and people respond very well to his engaging personality and quiet confidence.

Brian Holly Assistant VP of IT, Middle Tennessee State University (MTSU)

It’s just something I feel very strongly about. They have the knowledge and expertise to handle anything within our organization, and of course, as our program develops, the systems develop more and more. I’d recommend Cole Informatics to anyone!

Linda Dycus Executive Director
James Developmental Center

Terry Cole operates his business honestly, and we trust him and his team. I can’t say enough good things about them!

Alicia Scott Accounting and Payrolls Administrator
Reeves Bros. Trucking

Cole Informatics designed the network based on our operational requirements, ordered the equipment and licensing for us and delivered exactly what we needed. They provided our remote offices with access to the main server, which we had before, but not in the capacity they were able to provide. As far as designing the network and meeting our needs, they came through on that!

Tom Noland Procurement Officer
Biloxi Housing Authority

The Cole Informatics team is simply outstanding. They’re friendly, provide excellent service, and they know the ins and outs of our IT infrastructure. We highly recommend Cole Informatics to any business. They work efficiently and are a cost-effective IT support team. They never ‘nickel and dime’ us.

David Paschall Head Administrator
Camden Animal Clinic.

The Cole Informatics team is always very prompt responding to our inquiries. We have an excellent rapport with them, their response times are excellent, and if we have an immediate need they’re on our doorstep right away. I would recommend Cole Informatics to any company. The depth of their collective IT knowledge is truly impressive.

Allison Jones Office Manager
Benefits First

If I have to call them with an issue, they treat it seriously and respond quickly. We definitely are getting a good return on our investment with Cole. I can’t praise them enough.

Jimmy Montgomery Owner and Operations Director
CCC Medical Equipment