Disabled by a poorly configured network migration and suffering downtime, one medical equipment company turned to Cole Informatics to get things up and running

For eight years, CCC Medical Equipment has been in the business of helping people. The Camden, Tenn.-based full-service medical equipment supplier offers a wide array of home medical equipment and supplies ranging from wheelchairs, mobility and bath safety products, to incontinence, therapeutic, and diabetic supplies.

As a small business operating out of five locations, and with only 15 employees, CCC Medical Equipment is highly dependent on cost-effective technology solutions to conduct its business. Voice-over-IP (VoIP), paperless billing, and fax via email are all essential tools to this durable medical equipment company.

Originally running an HP server and a few individual PC workstations, the small business needed to migrate to a network-based operation with the ability to do multiple backups per day. CCC Medical Equipment’s IT support company at the time did a less-than-stellar job setting it all up, in turn prompting Jimmy Montgomery, Owner and Operations Director, CCC Medical Equipment, to look elsewhere for help.

“We started having problems with our IT systems shortly after the network migration, and it didn’t take long for us to realize that our previous network service provider couldn’t correct the situation,” Montgomery explained. “We knew about Cole Informatics through our business contacts so we reached out to Terry Cole to see if he could get us back on our feet.”

The situation: After migrating to a network-based operation, frequent downtime was knocking CCC Medical Equipment offline, and in turn, hurting business.

“Cole Informatics installed and implemented a VoIP solution, thereby streamlining our phone operations, and making expansion to new remote sites efficient,” he said.

The Cole Informatics solution: Reconfigure their Microsoft Windows Small Business Server 2003 to right incorrect setup issues, deploy ParterSAFE business continuity services and ParterProtect managed IT support, and implement a commercial grade firewall. Also deployed an IP-based, on-premise phone system connecting all remote offices and reducing phone bills. Replaced the aging and complex Small Business Server with a Windows 2012 server and implemented offsite hosted Microsoft Exchange professional email services.

Cole Informatics also deployed dual monitors at most employees’ desks, thereby improving each worker’s productivity.

Furthermore, Cole Informatics continues to be CCC Medical Equipment’s primary IT support team, providing continual monitoring and proactive technology management, reactive support for employees as required, and general technology and operational consultative services.

“Cole Informatics fixed our technology problems, and they provide us with the peace of mind we need knowing we’ll no longer suffer from downtime,” Montgomery said. “We depend on them like other members of our team. They monitor and proactively maintain our systems, and ensure we have what we need to grow our business.

“If I have to call them with an issue, they treat it seriously and respond quickly. We definitely are getting a good return on our investment with Cole. I can’t praise them enough.”

Are technology issues crippling your business? We can help set you straight. Cole Informatics is West Tennessee’s premier IT services and support team. Tell us how we can help you. Call us now at 731-249-5700 or email us directly at info@coleinformatics.com.

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What Our Clients Say

I appreciate how much they can do remotely. Their office is 60 miles away from me, so when I have a problem and an office full of patients, I can call or email him and tell him I need the problem addressed immediately. His team gets on remotely, and 95% of the time, they fix it remotely!

Gail Morris Office Administrator
Harrison Eye Clinic

Before working with Terry, my business’s computer system had been a complete disaster. If it weren’t for him, I would have had to shut down my practice. Terry frequently does more than he’s asked for businesses, including working all hours when a problem arises. He has even tried to learn my software to help me out. I went through 3 different support people and none of them could help like Terry has helped me. Terry is trustworthy and reliable. I would highly recommend Terry and Cole Informatics to anyone facing challenges with their business IT.”

Christie Patterson-King Nurse Practitioner & Owner

Terry has an innate sense of integrity that governs everything he does, from his personal life to his professional career. Terry’s passion for delivering the right solution engenders a loyalty among his clients that is rarely seen these days. I was impressed with the ease of which Terry is able to talk technology to people from all walks of life, from those with no computer skills to the techno-geeks. He is a natural leader, and people respond very well to his engaging personality and quiet confidence.

Brian Holly Assistant VP of IT, Middle Tennessee State University (MTSU)

It’s just something I feel very strongly about. They have the knowledge and expertise to handle anything within our organization, and of course, as our program develops, the systems develop more and more. I’d recommend Cole Informatics to anyone!

Linda Dycus Executive Director
James Developmental Center

Terry Cole operates his business honestly, and we trust him and his team. I can’t say enough good things about them!

Alicia Scott Accounting and Payrolls Administrator
Reeves Bros. Trucking

Cole Informatics designed the network based on our operational requirements, ordered the equipment and licensing for us and delivered exactly what we needed. They provided our remote offices with access to the main server, which we had before, but not in the capacity they were able to provide. As far as designing the network and meeting our needs, they came through on that!

Tom Noland Procurement Officer
Biloxi Housing Authority

The Cole Informatics team is simply outstanding. They’re friendly, provide excellent service, and they know the ins and outs of our IT infrastructure. We highly recommend Cole Informatics to any business. They work efficiently and are a cost-effective IT support team. They never ‘nickel and dime’ us.

David Paschall Head Administrator
Camden Animal Clinic.

The Cole Informatics team is always very prompt responding to our inquiries. We have an excellent rapport with them, their response times are excellent, and if we have an immediate need they’re on our doorstep right away. I would recommend Cole Informatics to any company. The depth of their collective IT knowledge is truly impressive.

Allison Jones Office Manager
Benefits First

If I have to call them with an issue, they treat it seriously and respond quickly. We definitely are getting a good return on our investment with Cole. I can’t praise them enough.

Jimmy Montgomery Owner and Operations Director
CCC Medical Equipment