When a rural-based veterinarian hospital’s IT systems proved to be painfully inadequate, Cole Informatics applied the right medicine to get it up and running smoothly

The Camden Animal Clinic specializes in taking good care of our beloved furry little friends. Dogs, cats, rabbits, pocket pets, the Camden, Tenn.-based veterinarian hospital and its nine employees provide a range of healthcare services for animals ranging from preventative medicine to intensive care and hospitalization.

But the rural clinic faced one insufferable challenge it couldn’t cure: it didn’t have a reliable source to come to the rescue when its IT infrastructure started to flat line.

“When we first established our clinic, we hired a student who was working on his thesis at the time. His project was to wire our building and get our IT systems up and running,” explained David Paschall, Head Administrator at Camden Animal Clinic. “However, over time it became apparent there were deficiencies in the setup. The situation required a technology expert. We knew Terry Cole through a mutual acquaintance so we asked him to investigate and determine what needed to be done.”

The situation: On-premise server woes, improper infrastructure wiring, and a lack of regular IT support to address monitoring, data backup, and proactive technology management.

“Terry made his diagnosis in plain language and his proposals to fix our IT systems made perfect sense. The Cole Informatics team went to work without disrupting our business. There was little downtime,” he said. “The transition went smoothly and if an issue arose, they were quick to respond and correct it.”

The Cole Informatics solution: Establish a stable, predictable network environment using Microsoft software, Dell and Lenovo “tiny” workstations, virtualized servers, domain controller and combined application server.

“We now have a stable, reliable network with no IT-related glitches,” Paschall said. “Whether they arrive on-site or dial in remotely, they’ve got a proven track record of successfully identifying our technology-related problems and correcting them in short order.”

Today, Cole Informatics is the Camden Animal Clinic’s trusted IT support team. Cole Informatics provides continual server monitoring, regular management for all IT resources, reactive support as needed, and general technology and operational consultation as required. Best of all, there are never any labor fees or something being "out of scope"...its all covered by Cole.

“The Cole Informatics team is simply outstanding. They’re friendly, provide excellent service, and they know the ins and outs of our IT infrastructure,” he added. “We highly recommend Cole Informatics to any business. They work efficiently and are a cost-effective IT support team.”

Are your business’s IT systems doggone challenged? We can help. Cole Informatics is West Tennessee’s premier IT services and support team. Tell us how we can help you. Call us now at 731.249.5700 or email us directly at info@coleinformatics.com.

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What Our Clients Say

I appreciate how much they can do remotely. Their office is 60 miles away from me, so when I have a problem and an office full of patients, I can call or email him and tell him I need the problem addressed immediately. His team gets on remotely, and 95% of the time, they fix it remotely!

Gail Morris Office Administrator
Harrison Eye Clinic

Before working with Terry, my business’s computer system had been a complete disaster. If it weren’t for him, I would have had to shut down my practice. Terry frequently does more than he’s asked for businesses, including working all hours when a problem arises. He has even tried to learn my software to help me out. I went through 3 different support people and none of them could help like Terry has helped me. Terry is trustworthy and reliable. I would highly recommend Terry and Cole Informatics to anyone facing challenges with their business IT.”

Christie Patterson-King Nurse Practitioner & Owner

Terry has an innate sense of integrity that governs everything he does, from his personal life to his professional career. Terry’s passion for delivering the right solution engenders a loyalty among his clients that is rarely seen these days. I was impressed with the ease of which Terry is able to talk technology to people from all walks of life, from those with no computer skills to the techno-geeks. He is a natural leader, and people respond very well to his engaging personality and quiet confidence.

Brian Holly Assistant VP of IT, Middle Tennessee State University (MTSU)

It’s just something I feel very strongly about. They have the knowledge and expertise to handle anything within our organization, and of course, as our program develops, the systems develop more and more. I’d recommend Cole Informatics to anyone!

Linda Dycus Executive Director
James Developmental Center

Terry Cole operates his business honestly, and we trust him and his team. I can’t say enough good things about them!

Alicia Scott Accounting and Payrolls Administrator
Reeves Bros. Trucking

Cole Informatics designed the network based on our operational requirements, ordered the equipment and licensing for us and delivered exactly what we needed. They provided our remote offices with access to the main server, which we had before, but not in the capacity they were able to provide. As far as designing the network and meeting our needs, they came through on that!

Tom Noland Procurement Officer
Biloxi Housing Authority

The Cole Informatics team is simply outstanding. They’re friendly, provide excellent service, and they know the ins and outs of our IT infrastructure. We highly recommend Cole Informatics to any business. They work efficiently and are a cost-effective IT support team. They never ‘nickel and dime’ us.

David Paschall Head Administrator
Camden Animal Clinic.

The Cole Informatics team is always very prompt responding to our inquiries. We have an excellent rapport with them, their response times are excellent, and if we have an immediate need they’re on our doorstep right away. I would recommend Cole Informatics to any company. The depth of their collective IT knowledge is truly impressive.

Allison Jones Office Manager
Benefits First

If I have to call them with an issue, they treat it seriously and respond quickly. We definitely are getting a good return on our investment with Cole. I can’t praise them enough.

Jimmy Montgomery Owner and Operations Director
CCC Medical Equipment