Terry is one of very few people that I've found will do exactly what they say they'll do, all the time.
Terry Cole has been instrumental in the technical operations of my practice since we began nearly 8 years ago. The constant availability of Terry and the staff of Cole Informatics as well as the expert technical perspective he and his team bring to our operations are something our practice has learned to rely on so we can focus on serving our patients. Our office simply runs better and more productively because of the technology we use and Terry’s team is 100% involved in keeping that running. I highly recommend Cole Informatics for any business that depends on information to serve their customers.
Terry has an innate sense of integrity that governs everything he does, from his personal life to his professional career. Terry’s passion for delivering the right solution engenders a loyalty among his clients that is rarely seen these days.
I was impressed with the ease of which Terry is able to talk technology to people from all walks of life, from those with no computer skills to the techno-geeks. He is a natural leader, and people respond very well to his engaging personality and quiet confidence.
Terry is a pleasant, knowledgeable IT professional. He brought us up to date with modern technology and continues to manage our servers and systems. Terry is good at troubleshooting and problem-solving. When we need someone to respond or solve a problem, Terry and his team at Cole Informatics are always quick to respond. I would certainly recommend Terry to others that require help with IT in their business.
Terry was able to create whatever I’ve envisioned and even restored most of our data during a major server crash in 2009. I appreciate the work Terry and his team does. On more than one occasion, they have bent over backwards to get what needs to be done completed. Terry is better than anyone I have seen; no one has come close to his professionalism and the expertise he and his company provide. I highly recommend Terry to anyone needing help with IT at their business.
Before working with Terry, my business’s computer system had been a complete disaster. If it weren’t for him, I would have had to shut down my practice. Terry frequently does more than he’s asked for businesses, including working all hours when a problem arises. He has even tried to learn my software to help me out. I went through 3 different support people and none of them could help like Terry has helped me. Terry is trustworthy and reliable. I would highly recommend Terry and Cole Informatics to anyone facing challenges with their business IT.
Attention to detail
We've been working with Terry for a while now and we appreciate his attention to detail and desire for excellence. Working with him on projects has been a joy.
Terry Cole and the staff of Cole Informatics possess excellent technical skills but also the rare ability to explain “tech” in an understandable manner. They have always been ready to answer questions and offer answers that are reasonable and usually have various options to consider. Cole Informatics have been able to do this because they have taken the time to learn about our core business and understand the processes we utilize in our operations.
Terry's great. He's helped me out of a bind on more than one occasion. I really appreciate his help.
Cole Informatics is ready to help with any questions, big or small
Cole Informatics assures us of prompt service. Sudden storms frequently knocks out our networking system, but we know help is a phone call away. Cole Informatics takes great care to design and maintain technology and procedures to protect member information.
The knowledge, follow up, and personal touch to see any IT situation resolved.
Terry was able to completely rebuild our computer network which was "in-house built" with bailing wire & duct tape. We are now up to speed with our equipment, with support from Cole Informatics.
Great customer service and speedy results
I've had to call several times about specific questions. Terry Cole has always been willing and able to answer most of them without having to come to the office.
Service is always prompt and it's easy to communicate with the person solving the problems.
Terry is awesome! The best part is that he talks on my level where I can understand what is going on. Thanks so much for all your help.
Always a good experience when dealing with Terry.
Great, quick and painless experience!
Complete, competent service leaves a smile on the face. Thanks!
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80D South Broad St. PO Box 1373Lexington, Tennessee 38351