Case Study: Cole Informatics Provides Responsive Support, Implements the Right Solutions & Helps Keep Harrison Eye Clinic Focused on Their Patients!

Harrison Eye Clinic, an optometry clinic located in Paris, TN, has been working with Terry Cole, Owner and Founder of Cole Informatics, for many years – even before the company was founded. Since 2002, Harrison Eye Clinic has trusted Terry and eventually the team at Cole Informatics to keep their business technology well managed and working properly.

As a busy optometry clinic, Harrison Eye Clinic can’t afford for their systems to be down, because when their systems go down, they’re unable to serve their patients, which means they’re losing billable time.

The situation: an optometry clinic in need of great IT services and responsive support to keep them up and running – serving their patients.

In 2002, Harrison Eye Clinic was looking for great IT services and responsive support to help them keep their IT reliable and functioning at peak performance. That’s when they became Cole Informatics’ very first client. Gail Morris, Office Administrator, explained:

I went to Terry when he was working out of his home years ago! He’s very knowledgeable, he knows what he’s doing, and what’s made me stay with him as long as I have, besides him being dependable, is that he talks to me so I know what he’s talking about!”

She continued, “He doesn’t talk over my head when it comes to computers, he explains everything really well. I’m not very computer literate so I have to have it explained in simple terms and he’s great at that!”

The solution: solving application development issues, implementing a line-of-business application, and much more.

Cole Informatics has been there to solve various issues and help them complete a multitude of projects over time, including:

  • Implementing their first server domain based network and enabling work-from home capabilities when dial-up Internet was still common.
  • Developing an application to convert data being held hostage by an unscrupulous application vendor.
  • Implementing a new line-of-business application from the converted data, MaximEyes, then replacing it with another years, Crystal Practice Management, years later.
  • Providing responsive support whenever technology problems, questions, or concerns arise.

Gail offered some insight, “I appreciate how much they can do remotely. Their office is 60 miles away from me, so when I have a problem and an office full of patients, I can call or email him and tell him I need the problem addressed immediately. His team gets on remotely, and 95% of the time, they fix it remotely!”

She continued, “He also backs up everything off-premise and has a backup server here in case our main server fails. I don’t have to worry about my files here or being able to continue doing business, if something happens to my building, he has all of that backed up! Plus they’re very responsive, and if they can’t do something right away, they email me right back and say it’ll be a few minutes. They always keep me informed!”

Cole Informatics is the top IT services company in West and Middle Tennessee – helping organizations make the most of their technology budgets. Call 731.249.5700 or email us: info@coleinformatics.com.

“It’s just something I feel very strongly about. They have the knowledge and expertise to handle anything within our organization, and of course, as our program develops, the systems develop more and more. I’d recommend Cole Informatics to anyone!”

Computer Support
Linda Dycus, Executive Director of James Developmental Center

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80D South Broad St. PO Box 1373 Lexington, Tennessee 38351
731.249..5700
731.968.9983