ESI Training


Quickly learn the basics of answering and placing calls using your ESI phone.


This requires a special key to be programmed, but if its important, its simple to do.


Set calls to be forwarded to someone else until you change it back.


Set calls to be forwarded to someone else if you’re extension is busy.


Set calls to be forwarded to someone else if you don’t answer your extension for a call.


Learn how the use of the Call Waiting, Flash and Virtual Answer features on your ESI desktop phone can keep you productive without sacrificing customer service.


This video will explain how to use Caller ID with your ESI desktop phone.


It’s amazingly easy to set up and conference calls with an ESI phone.


ESI phone systems are just about the friendliest you’ll ever use. This video explains how to use the Verbal User Guide — the “talking” user assistance that’s available at the touch of the Help Key built into each ESI desktop phone.


Check out how ESI Media Management gives you insight in to what is happening at your organization and provides you with an amazing risk reduction solution. Available exclusively from ESI, Media Management provides call logging and recording, monitoring via live and recorded video, call detail analysis, data storage and archival, and much more.


Learn about how ESI Presence Management helps your organization enhance security and be more productive. ESI Presence Management is a hardware/software solution combining RF scanning technology and ESI’s communications systems. ESI Presence Management offers presence indication, optional live video monitoring, personal call routing, access control, and documented tracking of users’ work hours and attendance history.


Any ESI phone system user can use the Quick Groups feature to send a message to any combination of users (quantity varies by system model) without having to create specific group mailboxes.


The QuickMove feature was designed to record a conversation that you’re on into another party’s mailbox. For instance a receptionist has answered a call, the person on the other end wants to leave a message, but doesn’t want to go the other person’s mailbox.


Normally used by an operator, a QuickPage key lets you quickly put on hold, and page, a station user. Find out more in this “how-to” video.


Have you ever heard a coworker’s phone ringing and wish you could answer it from your own desk? This “How to” video explains how to use ESI’s Call Pickup feature to your advantage.


Put your phone in Do Not Disturb or to mute a call.


Watch this to see how easy it is to set the programmable feature keys on your ESI phone. Whether you’re calling co-workers or need some of ESI’s time-saving features, this will show you how to stay productive.


This “How to” video will explain the procedure and benefits of using the Record key on your ESI Desktop phone.


Whether you need to transfer a call to a co-worker or directly to their voice mail, this video will show you how easy it is with an ESI phone.


This video explains the how easy it is to answer and place calls using your ESI desktop phone.


ESI’s VIP 7 software allows you to manage calls and voice mails for your ESI desktop phone.


ESI’s VIP 7 software allows you to manage calls and voice mails for your ESI desktop phone.


ESI’s VIP 7 software allows you to manage calls and voice mails for your ESI desktop phone.


ESI’s VIP 7 software allows you to manage calls and voice mails for your ESI desktop phone.


There are many useful helpful voice mail capabilities on your ESI phone system.

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